Because We Care
At ZGLAM - Creations For All Occasions, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!
We will deliver the Products ordered by you to the address, which you give for delivery when you make your order. If any of the details you have given us in your delivery address are incorrect, we are not liable for any items, which have not been received. If you require us to send out your item to a different address after it has been returned then there will be a charge for posting it out again.
You may specify a delivery address, which is different from your billing address, if, for example, you would like us to deliver the Products directly to the recipient
If in the unlikelihood that a product arrives damaged, if we are notified within 24 hours, the item/s will be replaced/fixed if possible. Proof of damaged goods required.
The majority of items are customised and cancellation/amendments must be notified within 1-hour of placing your order. Once you have placed an order it cannot be amended. If you need to amend the size/colour or spelling please email us and we will advise further.
We reserve the right to cancel your order at any time and issue a full refund.
Due to our items being personalised we are unable to offer refunds or exchanges. Please double check all the spellings/dates, colours etc
Item(s) will be replaced if any mistake made at our end.
No replacements or refunds available on used items.
If a return is authorised it is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel back to using a delivery service that insures you for the value of the goods, as we cannot be held responsible for items damaged or lost in the post.
Your rights to return the goods to us will not apply in the following circumstances:
– Any products that we have made, personalised or customised specifically for you
-Where, in our opinion, you have not taken reasonable care of goods whilst in your possession and have not been returned with the original packaging or where you have purposely damaged an item due to ordering the incorrect size.
– If you have made a spelling mistake on your order or ordered the incorrect size and it has been sent for production.
The item(s) must be returned in the condition in which you received it within 7 days of delivery. By the very individual nature of personalised products, they cannot be re-sold, and therefore we cannot accept returns if you have a change of mind.
The colour of the product you receive may not match the colour as displayed by our website on your computer monitor. Please be aware that if colour is important to you, your order is placed at your own risk.
We send photos of finished products to all our customers before dispatch to ensure you are happy and to have final check on spellings, colours etc.
If you have any questions, please contact us